FAQ

How do I place an order?

You can place an order directly through our site, via email, or by phone. Once your order is placed, we will contact you within 48 hours to go over your order.
Please note, we require a minimum of 3 weeks notice to ensure your product(s) are made with care and are shipped or delivered to you on time. For rush orders, a minimum charge of $20 will be applied.

How can I pay for my order?

We accept payment via email money transfer.

Are refunds allowed?

Once payment is received, all orders are non-refundable. This is because we custom make each product by hand. If you have any problem with our product, please rest assured we will do our best to make it right.

Do you deliver?

We offer free delivery to the Markham and Stouffville area. Special considerations can be made on an individual basis. There is a $15 delivery charge for areas outside of our delivery zone. Please note, arrangements can be made to pick up an order as well.

What are your shipping rates?

Shipping rates depend on the weight of the product(s) we ship. We will ship using Canada Post with expedited service. If you opt for Regular Mail as your shipping option, please allow 21 business days for delivery within Canada. A quote for shipping will be provided to you before you make your payment.